Charlie Van Derven
Turn Negative Feedback into a Positive Outcome for Your Brand
Although you won’t ever be able to keep all people happy at all times, the way you handle their negative feedback will determine whether you lose complaining customers or strengthen your relationship with them. Since social media is a public forum, a high level of online customer service can often earn you respect from prospects and loyalty from existing customers. Read our guest blog on eMoney Advisor for three ways to handle negative comments on social media when they arise.